Client Consultant

The Client Consultant is the frontline of the organization with responsibility for daily client engagement, development and overall satisfaction. They operate as part of an enterprise/large client team and as a main point of contact for small and mid-sized businesses, interacting primarily with Recruiters, Managers and Director Level client contacts.

• Day to day management of existing clients•
• Proactively Interact with clients; some travel required
• Ability to listen well and communicate articulately in a professional manner written, telephone and in-person
• Build and maintain strong relationships at all levels of the client organization
• Retain and nurture relationships with assigned clients, internal departments and partners
• Act as a strategic partner and trusted advisor to assigned clients–discovering new opportunities to work together
• Maintain a deep understanding of all client dynamics, including business objectives, TA needs and projections, challenges, budgets, etc
• Serve as client’s internal Shaker advocate, interacting with Shaker departments to coordinate all deliverables seamlessly
• Juggle multiple deadlines, clients and project priorities simultaneously
• Orchestrate long-term plans to meet assigned client objectives
• Prepare proposals and media recommendations, ensuring all goals and objectives are being considered and incorporated
• Ensure client approvals are received prior to deadline
• Consult on and close customer contracts (Media or other)
• Responsible for consistent growth and client billings at all levels
• The Client Consultant can identify opportunities, scope and provide a solid overview of Shaker offerings but may require some support in the presentation/delivery of strategies and closing deals. They must possess a foundational understanding of the principals and components of each service.

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