Account Executive

Client Services

Hybrid | HQ in Oak Park, IL
Apply Now About Client Services

The Account Executive role has responsibility for daily client service, support and satisfaction while continuously learning our business and refining their skills. The goal is to develop and expand the knowledge base and prepare for a more progressive role within the client team. They may be required to interact directly with Coordinator, Specialist or Generalist level client contacts on a regular basis.

  • Client Service :
    • Ability to listen well and communicate articulately in a professional manner written, telephone and in-person
    • Able to build and maintain strong relationships (internally and with clients)
    • Understand assigned client dynamics and requirements
    • Serve as client’s internal Shaker advocate, interacting with Shaker departments to coordinate all deliverable seamlessly
    • Prepare proposals and media recommendations as directed: conducting media research; talking to vendors; gathering options and pricing; organizing data for Client Management review and discussion
    • Prepare, process and fully execute all order types
    • Juggle multiple deadlines, clients and project priorities simultaneously
    • Ensure client approvals are received prior to deadline
    • Create orders and manage through to final billing, ensuring a high level of detail and accuracy
    • Submit relevant forms for all internal requests, providing accurate and comprehensive scope details required to receive the best possible client deliverable
    • Follow-up with departments to ensure requested deadlines are met
    • Assist in the preparation of presentations to clients as requested
    • Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client
  • Sales:
    • Become skilled at selling Shaker services
    • Effectively and efficiently scope and close projects and campaigns
    • Develop client-specific strategies to meet client needs/expectations
    • Generate client growth opportunities
    • Gain proficiency with: Programmatic, SEM/PPC/Sponsored Content, Social Media and Creative Services (EVP/Branding, campaign development, premium items and support materials, brochures), Interactive Services (Websites, landing pages, digital assets and more), technology solutions (ATS, CRM, Sourcing, and others) to help manage client initiatives within each core category
    • Build credibility and trust with clients and co-workers across all departments
    • Manage workflow and activity across all team members
  • Media & Vendor Relations:
    • Attend all agency media/vendor presentations
    • Engage with media/vendors to understand product suites suited for specific client goals and objectives
    • Prepare media recommendations and plans based on client scope (hiring objectives, geography, budgets and more)
    • Present and review recommendations and alter as needed to achieve goals
    • Execute media plans, coordinating all assets (creative) and media agreements/orders
    • Track media performance against plan to ensure timely reporting and strategy changes that may be required
  • Project management:
    • Maintain client project logs
    • Act as liaison between client management and relevant departments to ensure objectives and timelines are met
    • Juggle multiple projects and clients simultaneously, ensuring accurate and timely delivery

All your information will be kept confidential according to EEO guidelines.


  • BA or 0-5 years of relevant experience
  • Background in advertising, marketing, HR/Talent Acquisition
  • Previous agency experience preferred; recruitment related a strong plus
  • Knowledge of current talent industry marketing and advertising trends and best practices
  • Proficient in PowerPoint, MS Office (heavy emphasis on Excel), Filemaker, LinkedIn
  • Work well under pressure and stress
  • Strong critical thinking and problem-solving skills
  • Continuous learner- eagerness and willingness to apply learning to client needs
  • Passion for helping others–listen, learn, deliver
  • Good presentation and ability/willingness to interact with clients
  • Strong communication and interpersonal skills in person, by phone or via email
  • Detail oriented, highly organized and exceptional follow-through