The Technical Support Specialist will be dedicated to Shaker clients who are on retained maintenance agreements for technical support and assistance related to their career websites, CRM and ATS. These websites can be either custom built and hosted through Shaker or built and hosted on 3rd party platforms such as PhenomPeople, WorkDay, or other Applicant Tracking Systems
Some of the more common problems the Support Specialist will troubleshoot/triage include adding/removing users, job feed and posting related issues, analytics questions, requests for content changes/updates and more.