Careers

Senior Social Media Community Manager


Social Media

Remote | HQ in Oak Park, IL

All content is social – it extends from traditional social media platforms into video, talent communities, blogs, etc. This team takes a wholistic and strategic look at the candidate touchpoints and advises on the most meaningful and impactful content. They understand our clients’ unique characteristics as employers and tell their stories in engaging ways. Their goal is to gradually achieve superior candidate engagement by maximizing all aspects of the social media marketing roadmap. Each member of the team should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels.

Responsibilities

  • Collaborate on content calendars – providing feedback and ideas
  • Present strategies, content ideas and robust metrics report to client
  • Continually strive to help clients reach their objectives and engage with audiences in unique ways
  • Develop strategies based on client objectives & input, budget, audiences
  • Based on performance and metrics, glean key learnings and improvement opportunities and share with clients
  • Mentor and help develop junior team members by providing clear feedback and identifying teachable moments
  • Serve as expert on assigned clients, maintaining brand voice and having strong understanding of client objectives
  • Help Associate Director and Director with new business opportunities
  • As primary client contact and strategic advisor, respond promptly and professionally to client needs and requests
  • Serve as social media expert for clients, understanding platforms’ benefits, limitations, etc.
  • Liaise with account teams and other departments effectively and professionally
  • Share ideas on ways to reach and engage with audiences through social
  • Create social assets or clearly brief the graphic design team on client needs for asset creation
  • Understand client scopes and ensure adherence
  • Identify opportunities for organic and new business growth, addressing client needs and understating agency capabilities to help address
  • Manage priorities and workload effectively to meet all predetermined workflow schedules and deadlines
  • Work effectively and efficiently in a fast-paced, high productivity environment, with a sense of urgency and a high-level of attention to detail
  • Perform other duties as may be assigned

Requirements

  • Extensive knowledge of digital landscape, including existing and emerging social media platforms
  • Familiarity with social media platforms, trends analytics and reporting
  • Passion for developing and serving the needs of team members, prioritizing mentorship and career growth
  • Strong written and verbal communication skills both for internal purposes, as well as client development and agency growth
  • Thrive in fast-pace environment
  • 5+ years of experience in the digital, content, and social media space
  • Experience using Microsoft Office, especially PowerPoint, social media platforms, such as Sprout Social
  • Strong knowledge of paid social, SEO and SEM are preferred
  • Strong organization skills and experience managing multiple projects
  • Practice managing, communicating, and building relationships with external clients.
  • Strong collaboration and team building skills
  • Experience in recruitment is a plus but not required